Who We Are
Total Property Services is a property maintenance company based in Upminster, at the heart of the Havering area we cover every day. I’ve lived and worked in Upminster for over 30 years and I’m proud to call it my home — this is where my kids went to school, where I’ve done jobs for the same families across three decades, and where my reputation matters to me personally in a way it never could to a national company.
That reputation is built on three things: personal service, accountability and reliability. When you ring Total Property Services, you get me — not a call handler, not a job reference number. If something goes wrong on a job, I’m the one who comes back to sort it, because my name is on the van and in this community that still means something.
Three decades of working in one area also means something practical for you: the connections. Reliable plumbers, electricians, gas engineers, roofers, plasterers and scaffolders — people I’ve worked alongside for years and trust on my own properties — are one phone call away when a job needs a specialist. And with ongoing maintenance contracts with local landlords, letting agents, HMO operators and commercial properties across Upminster, Hornchurch and Romford, a large part of our week is booked out by customers who’ve stayed with us for years. You don’t keep that kind of work by being unreliable.
Why Landlords Specifically
Plenty of maintenance companies say they work with everyone. We concentrate specifically on landlords, letting agents and property managers — which is why void periods, checkout reports, deposit disputes and agent key collection aren’t things we’ve “heard of”; they’re what we deal with every week.
That focus shows in everything downstream of the promise: how we quote (line by line, matched to checkout reports rather than round sums), how we schedule (around notice periods and relisting dates, not around whatever’s convenient), and how we document every job (photo records and itemised invoices that hold up in a deposit dispute months later). It also means we’re used to the realities of let property — tenants in situ, agent key runs, works that can’t start until the keys come back on the Friday.
How We Work
- Photo updates as standard — before, during and after on every job, so you can see the work without visiting the property
- Itemised invoicing — clear pricing that stands up in your records and in deposit disputes
- One point of contact — you deal with us, not a different subcontractor every week
- Fully insured — every job, every time. We have public liability cover and make sure our partners are insured too.
- Respect for tenants — we work around occupied homes considerately and arrange access directly with tenants or agents
- Honest quotes — if a job doesn’t need doing, or a refresh will do instead of a refit, we’ll say so
Serving the Havering Area
From our base in Upminster we cover Hornchurch, Romford, Brentwood, Billericay and the surrounding area — supporting landlords with one property and portfolios of many, HMO operators and commercial clients alike. Wherever the property sits in that patch, the terms are the same: one number, one point of contact, one itemised invoice, and a photo record of every job.
Voids, Notice Periods and Letting Agents
We work around notice periods rather than against them, collect keys from letting agents across Romford, Upminster and the surrounding area, and can attend the checkout itself so works start the day the keys come back. We send photo updates to your agent as well as to you, invoice in the format agents need for their files, and quote from their checkout reports without translation. If a tenant is still in place during any part of the works, we’re used to working considerately around occupied homes — notice given, access arranged, mess contained, day by day.
Talk to Us
The best way to see whether we’re a fit is to send us a real job — a checkout report, an agent’s work order or a list of repairs. We’ll come back with a clear, itemised quote, and you can judge us on that before committing to anything.
Get my free quote — call 07887 505998.
1. Get in touch
Call 07887 505998 or send us the details — a checkout report, an agent’s work order or simply a list of jobs. We’ll arrange access directly with your tenant or agent if needed.
2. A clear quote
We assess the work and give you a straightforward, itemised quote. No hidden extras, no vague day rates.
3. Job done, with proof
We complete the work, tidy up, and send you photos and an itemised invoice. Your property is ready to let — and you never had to leave your desk.